Q. How does your membership work?
A. We are the first fully interactive travel program available
today via the Internet. With access to more than 5,000 quality
resorts worldwide, we are committed to making your holiday
dreams a reality.
As a member, reservations and confirmations
are at your fingertips through our website. Should you prefer
personal contact, simply contact the customer service
department.
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Q. Are there any requirements or restrictions
to becoming a Member?
A. No. Membership will be of interest, and available to any
discriminating individual who prefers to vacation at quality
resorts.
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Q. How far in advance do I need to make my
reservations?
A. Your own travel needs determine this. You may make
reservations to arrive at your destination resort often in less
than 48 hours. The interactive nature of our website allows you
to see exactly what is available, and to book and pay for your
choice; all in a matter of a few minutes.
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Q. How long will it take to receive confirmation?
A. You will be notified within 72 hours via email. A hard copy
of your accommodation request confirmation usually takes 10 to
14 days to arrive through the conventional postal service. If
you have not received your written confirmation within this
time, please contact us.
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Q. Can we change our check in day once we are confirmed?
A. Unfortunately, no. Once you are confirmed, your arrival dates
cannot be changed or canceled. The resorts do not allow us to
make changes. One of the key reasons we can provide you with
accommodation well below wholesale rates is that we purchase
specific non cancelable dates when requested by our Members.
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Q. What if I want to request a destination that is not on your
website?
A. We will help you. We do have access to additional locations
from time to time. Simply make your request, and we will attempt
to arrange a suitable accommodation for you. Please keep in mind
that our search may take longer than 72 hours, and the prices
may be higher than those offered at our website.
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Q. How can I be sure that participating resorts are of high
standards?
A. To be eligible, resorts must meet the high standards that we
set for resorts offered to Members. In addition, most resorts
belong to exclusive international exchange networks that closely
monitor these accommodations. Other accommodations we offer are
selected for their exceptional quality and unique offerings.
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Q. What if I don't want to use your Website to order my
vacations?
A. Members are welcome to contact our customer service
department directly by telephone.
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Q. How long will it be before I can use my Membership?
A. Your Membership will be active immediately upon receipt of
cleared funds, and you can begin enjoying the benefits.
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Q. Do resorts have specific check in days?
A. Yes. Each resort sets its own check in and check out days.
The most common is Saturday, with an afternoon check in and
morning check out.
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Q. How long is my reservation for?
A. Unless the arrangements have been made, all accommodations
are for 7 nights and 8 days. Members wishing to arrange for
additional nights should contact the resort directly.
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Q. What if we are going to be late arriving at the resort?
A. We provide you with the resort's telephone number with your
confirmation materials. They will hold your reservation as long
as they have been notified in advance.
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Q. What if I lose my confirmation?
A. If your confirmation is misplaced, we can immediately forward
another copy to you. If you are due to arrive at the resort in
less that seven days, we will ask for a fax number to ensure you
receive the replacement confirmation on time.
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Q. Is there a limit to the number of people who can use one
accommodation?
A. The only criteria is selecting the appropriate size of
accommodation for the number of people in your party. For
example, most one bedroom accommodations will sleep 4 people;
most two bedroom will sleep 6 people.
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Q. Should I expect any other additional charges after I arrive
at the resort?
A. No; however, your reservation does not include transportation
to and from the resort, room key deposits, or personal charges
such as meals, telephone calls, etc. These are your responsibility.
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Q. Can a reservation made through your membership be transferred
to a guest or a family member?
A. Yes. Your Membership allows you 3 Guest Certificates a year.
There is no charge for Guest Certificates.
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Q. Can we transfer our entire Membership to a friend or family
member?
A. Yes. You can transfer your Membership at any time. There is a
standard $75 USD administration fee for transfers. |
